Frequently Asked Questions
1. How long does shipping take?
Shipping times depend on your location.
• United States: approximately 10–14 business days
• Europe & UK: approximately 10–12 business days
• Rest of the world: approximately 16–21 business days
All orders include tracking.
2. Do you provide tracking information?
Yes. Every order is shipped with tracking, and you will receive the tracking number once your package has been dispatched.
3. Where are the pieces shipped from?
Most jewelry is shipped from Ukraine.
Orders to the United States travel through a trusted logistics partner and a Minnesota warehouse for reliable delivery.
4. Are your earrings lightweight?
Yes. Comfort is an important part of the design process. Even statement earrings are carefully balanced to remain wearable.
5. Are clip-on earrings comfortable?
Clip-on designs are created to provide a secure yet comfortable fit. Each piece is tested to ensure it feels stable without excessive pressure.
6. What if my package is delayed?
International shipping times can occasionally vary due to customs or carrier delays. If your package seems delayed, please contact me — I will gladly assist you in tracking and resolving the issue.
7. What if my item arrives damaged?
If your order arrives damaged, please contact me within 3 days of delivery and include photos. Each case is handled individually to ensure a fair solution.
8. Do you accept returns?
Yes, returns are accepted according to the policy outlined on the Returns & Exchanges page. Please contact me within 14 days of delivery if you wish to initiate a return.
9. Will I need to pay customs or import fees?
International orders may be subject to customs duties or VAT depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the buyer.
10. Are your pieces one-of-a-kind?
Some designs are created in limited quantities or as one-of-a-kind pieces. If a piece is unique, it will be mentioned in the product description.
11. How should I care for my jewelry?
To preserve the beauty of your piece, store it in a dry place and avoid prolonged contact with water, perfumes, or chemicals. Gentle handling will help maintain its form and detail.
12. Do you accept custom orders?
At the moment, custom orders are accepted selectively depending on availability and design complexity. If you have a specific idea in mind, please contact me to discuss the details.
Each custom piece is carefully considered to ensure it aligns with the brand’s aesthetic and production timeline.
Orders may be canceled within 12 hours of purchase, provided they have not yet been shipped.
If your order has already been dispatched, cancellation is no longer possible. In that case, please refer to the Returns & Exchanges policy.
